Q. Will
you place ads on my site?
A. We will NOT place ads on your site.
Q. Do
you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What
forms of payment do you accept?
A. put in what you take
Q. Are
your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Q. Do
you allow adult sites?
A. Yes, we allow adult sites.
Q. Is
tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What
control panel do you use and do you have a demo?
A. The control panel we use is called Cpanel. A demo of Cpanel can be
found
here
Login with the username demo, and the password demo.
Q. Can I
pay monthly?
A. Yes, you may pay monthly
Q. Can I
host friends?
A. Yes, you may host your friends.
Q. How
long does it take to setup my account?
A. Your account will be setup automatically within 15 minutes of ordering.
Q. Are
there any hidden costs, or setup fees?
A. No
Q. Do
you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or shell access.You
are still able to unzip files on the server using our file
manager as well as
the ability to setup cron jobs.
Q. Can I
password protect directories?
A. Yes you can password protect directory's within CPanel.
DNS
Q. How
long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q.
What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your welcome email you
can email us requesting your dns.
Q. How
do I make sub-domains?
A. To make a sub-domain login to your control panel and click "domain
management" inside of domain management you will see a place
to manage and
add sub-domains.
FTP
Q. Where
can I download a free FTP?
A. We recommend downloading WS FTP from
here
Q. It's
not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the
public_html folder.
Q. Why
doesn't my ftp password change when I change my Cpanel
password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel
password.
Paths
Q. What is the path to my users
files?
A. The path is /home/username/public_html
Q. What
is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What
is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What
is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What
is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What
is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
E-mail
Q. How
do I create email accounts?
A. To create an email account login to your control panel and click
add/remove email account's.
Q. What
do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put
mail.yourdomain.com
Q. Where
do I go to check my emails using my browser?
A. yourdomain.com/webmail/
Q. How
can I setup webmail to go directly to horde, neomail or
squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url
from your address bar. You will not login to your cpanel and
create a
subdomain to go to the address you just copied.
CGI/ASP/PHP/MySql/JSP
Q. None
of my cgi scripts are working on the server. How do I get them
to work?
A. Make sure that they are chmoded to 755
Q. How
do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is
created you can manage it from phpmyadmin. This can be found
at the very bottom of the MySQL page.
Software Versions
Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4
Q. What
version of perl are you using?
A. We are using version 5.6.1.
Q. What
version of MySQL are you using?
A. We are using version 4.0.15
Q. What
version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable
Cpanel version.
Billing
Q. How do I get the 30 day money
back?
A. Simply email us your username, password, and why you wish to cancel
within thirty days, and we process your refund in less then 24
hours.
Q. How
do I make a payment?
A. All online payments are recurring. Your payment will automatically be
deducted.
Q. How
do I stop billing?
A. If you wish to close your account simply email us your username,
password, and why you wish to cancel. You must also include "I
give you
permission to delete my website and all of it's content."
SSL
Q. What is the difference between
shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/
A private ssl would display as https://www.yourdomain.com
in the address bar.
Q. How
do I purchase a private ssl from you and what type is it?
A. Please email to do so.
Q. Whats
the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will
require it.
Q. I'm
going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to
install it there will be a $30.00 installation fee.
Q. How
do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You
will need to ask the supplier you
purchased it from.
Subdomains
Q. READ
THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you wish to use. MAKE
SURE the subdomain name you give it doesn't have a folder
already
named that name. If it does the sub will not work. Example...
I want to create the subdomain test.hostgator.com so my sub
name is going to be test.
If I already have a folder in my ftp named test I need to delete it or
rename it to something different before I create the subdomain
with the test name from
cpanel.
Q. What
is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces
the www in a domain name.forum.aol.com
is a subdomain. www.forum.aol.com is not a
subdomain.
Addon Domains
Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a
folder in your main sites ftp.
Q. READ
THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't proprograted to the
server already. So after you change the sites dns you are
trying to add
you will need to wait 24-48 hours before attempting to create your
addon domain.
A. There are three fields cpanel asks for when creating an addon domain.
1. "New Domain Name:" You will put in the newdomain.com
do not put www in the name!
2. "Username/directory/subdomain Name:" This will be the
folder cpanel creates in your main accounts ftp. MAKE SURE
that the name you give
it doesn't already have a folder. Example... If you want to give it
the username chris. You cannot have a folder in your account
named chris already.
If you do and still try creating the username for the addon domain to be
chris you will mess a lot of things up!!!
3. "Password:" fill in any password you want here.
Q. Help
I added an addon domain why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within your main
sites ftp. Please ignore this! It is a fully functional domain
name. It is only called a
subdomain when in fact it is an addon domain.
